Terms of Service

1. Acceptance of Terms

By accessing or using HoldVera's escrow services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Services.

2. Description of Services

HoldVera provides online escrow services that facilitate secure transactions between buyers and sellers. We act as a neutral third party, holding funds in escrow until all conditions of a transaction are met.

• Creation and management of escrow transactions
• Secure holding of funds during transaction periods
• Verification of transaction completion
• Dispute resolution assistance
• Release of funds upon transaction completion

3. Account Registration

To use our Services, you must create an account and complete our identity verification (KYC) process. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Escrow Transactions

4.1 Transaction Creation

Either party may initiate an escrow transaction. The initiating party must provide accurate details including: transaction amount, description of goods/services, inspection period, and counterparty information.

4.2 Funding

The buyer must fund the escrow within the specified timeframe. Funds are held in FDIC-insured partner bank accounts.

4.3 Inspection Period

Upon delivery, buyers have an inspection period to verify goods/services meet the agreed terms. If satisfactory, the buyer must approve release of funds.

4.4 Fund Release

Funds are released to the seller upon buyer approval or after the inspection period expires without dispute.

5. Fees

HoldVera charges a service fee for each escrow transaction. Current fees are:

• Standard transactions: 2.9% of transaction value
• Minimum fee: $25 per transaction
• Wire transfer fees may apply for certain payment methods

Fees are collected at the time of fund release. Fee responsibility is determined during transaction setup.

6. Disputes

If a dispute arises, either party may open a formal dispute through our platform. Our dispute resolution process includes:

• Review of all transaction documentation and communications
• Collection of evidence from both parties
• Mediation attempts to reach mutual agreement
• Final determination by HoldVera if mediation fails

HoldVera's determination in disputes is final and binding. Funds will be released according to our determination.

7. Prohibited Activities

You may not use our Services for:

• Illegal goods, services, or activities
• Money laundering or terrorist financing
• Fraud or misrepresentation
• Transactions violating sanctions or export controls
• Circumvention of our fee structure
• Any activity that could harm HoldVera's reputation

8. Limitation of Liability

HoldVera shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability for any claim arising from or relating to these Terms or our Services is limited to the greater of $100 or the fees paid by you in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless HoldVera and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses arising from your use of our Services or violation of these Terms.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through our platform. Continued use of our Services after changes constitutes acceptance of the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the federal or state courts located in Arlington, Virginia.

12. Contact Information

For questions about these Terms, please contact us: